FREQUENTLY ASKED QUESTIONS
Answers to your questions about Pronto Gas Heating Supplies.
What kinds of products do you sell?
Pronto sells all types of heating products, appliance parts, and boiler-room specialties. We carry a full line of name brand heating equipment, and we specialize in keeping in stock those parts that you just can’t find anywhere else.
What services do you provide?
Pronto can engineer all of your energy needs. We perform custom engineering layouts of commercial heating and residential hydronic, steam, warm air and in-floor radiant heating applications. We can provide technical assistance and advice, and our qualified staff are specialists in energy management, system optimization and safety matters. We are licensed for CO testing and are a venting specialist (AL429C). We offer customized consultation services, including: start-up supervision, CAD layouts and designs, steam balancing, control panel building. Pronto is an authorized Honeywell Flame Safeguard Distributor and we can bench test all flame safeguard relays while you wait.
Do you install heating products or provide equipment maintenance?
No. While we often assist heating technicians with system optimization (including retrofitting), Pronto staff do not install products or provide routine maintenance. We can recommend a qualified service provider and help you to locate a reputable company in your neighborhood.
Do you deal with residential or commercial products?
We carry both residential and commercial stock. At Pronto, no order is too big or too small.
I’m interested in a brand name heating product that I don’t see listed on your website... Do I have to shop elsewhere?
Not necessarily. If you don’t see a heating product or brand name that you want, please contact us and we still may be able to help.
I’m looking for high efficiency products. Do you carry these?
Yes! We appreciate that our customers want to both save money and help preserve the environment. We stock a growing line of energy efficient products, and our staff is happy to discuss the merits of various “greener” alternatives and clean technology options with you.
How does the warranty process work?
To best facilitate the warranty process, the customer needs to obtain and keep in their records the following information: the model/serial number of the product purchased, the model/serial number of the unit the part was installed on, the job address (location) of where the part/product was installed, and the date of installation.
How does shipping work?
At the current time, Pronto does not have online ordering and shipping available. As such, shipping and billing arrangements are made between the customers and Pronto salesperson, and the related costs are calculated at the point of sale and/or delivery.
What is your return policy?
– All claims for shortage, damage or error must be made at once.
– Returns requite written authorization and are subject to handling charges (a 30% re-stocking fee).
– No returns on electrical parts, and special orders are non-returnable.
– All returns require a packing slip and invoice.
